Important information patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Sheet Street Surgery are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/

Stay at home for 7 days if you have either:

•                  a  high temperature
•                  a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

•                  you feel you cannot cope with your symptoms at home
•                  your condition gets worse
•                  your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Welcome to Sheet Street Surgery

FORTHCOMING CHANGES FOR YOUR ATTENTION:

* As from March 1st 2020 you will no longer be able to order repeat prescriptions using this website. If you would like to order prescriptions online after this date you will require online access via the patient app. We require 2 forms of ID to register for this service. Examples of appropriate ID are; driving licence, passport, utility bill (dated within the last 3 months), bank statement. Please bring your ID to reception to gain your passwords, thank you.

* As you know for many years we have provided a freezing clinic once a month with Dr John Stone. Sadly Dr Stone will be retiring in 2021; as a result a gradual reduction in this service will commence. This means the clinic will run every two months and will gradually reduce in its frequency until Dr Stone's retirement whereby it will cease to run. Please accept our apologies for any inconvenience caused.

Parking

Parking Notice: PLEASE DO NOT PARK IN THE SURGERY CAR PARK. We are in a security zone, unauthorised cars may be towed away. We cannot accept any responsibility should this happen.

Patient Experiences 2019 Top of Form

90% find it easy to get through to this GP practice by phoneBottom of Fo

94% find the receptionists at this GP practice helpfulTop of Form

92% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointmentBottom of Form

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

98% felt their needs were met during their last general practice appointment

HEALTHMAKERS

The new dates for the Autumn-Winter 2019 HealthMakers self-management courses from Berkshire Healthcare are now available.  Patients who have a long term health condition and would like to self manage better and feel more in control, can sign up to one of these local courses.  Select the link here for details of these six week courses: HealthMakers Autumn-Winter 2019

To book a place:

Online: www.berkshirehealthcare.nhs.uk/healthmakers

Email: healthmakers@berkshire.nhs.uk

Telephone: 01344 415947